Frequently Asked Questions
General Questions
We provide virtual assistant services, including administrative support, customer service, social media management, data entry, bookkeeping, digital marketing and more. Our services are tailored to various industries.
To get started, book a free consultation to discuss the tasks you need outsourced and your specific requirements for a Virtual Assistant. Based on this discussion, we will recommend the right type of Virtual Assistant and package for you, offering both Full-Time and Part-Time options. Then we will guide you through the onboarding process, ensuring you have the necessary tools for efficient collaboration with your Virtual Team. We will interview candidates that meet your requirements and create a shortlist within 1-2 weeks. You will have 2 weeks to review and interview these candidates via video calls. Once you have selected a candidate, we will hire and onboard your Virtual Assistant, ensuring clear expectations and smooth integration with your team. Finally, you can start working with your Virtual Assistant, supported by our team to ensure a smooth transition, regular check-ins, and performance reviews to maintain satisfaction and productivity.
Benefits include cost savings, increased productivity, access to skilled professionals, and flexibility in scaling your workforce. Our virtual assistants handle time-consuming tasks, allowing you to focus on core business activities.
We cater to clients worldwide, providing virtual assistant services to businesses in the United States, Canada, Australia, the United Kingdom, and many other countries. Our team of skilled virtual assistants can work across various time zones, ensuring seamless support no matter where you are located.
Yes, our virtual assistants are highly skilled and can be tailored to meet the specific needs of various industries. Whether you require expertise in healthcare, real estate, e-commerce, legal, marketing, or any other sector, we can match you with a virtual assistant who has the relevant experience and training. Our team ensures that each assistant is equipped with the specialized knowledge and tools necessary to excel in your particular industry.
Our Virtual Assistants
Our virtual assistants are highly skilled professionals with experience in various fields, including administration, marketing, IT, and customer service. They undergo a rigorous selection process to ensure they meet our high standards.
We ensure quality through a rigorous selection process, continuous training, and regular performance reviews. Client feedback is also collected to maintain high service standards.
Yes, if you are not satisfied with your virtual assistant, we’ll provide a replacement at no extra cost. Additionally, you’ll receive one week of free VA service to help you settle in with your new assistant.
You can communicate with your virtual assistant via email, phone, video calls, and instant messaging platforms. We use secure communication channels to ensure data privacy.
We exclusively hire highly skilled virtual assistants who are fluent in English to eliminate any communication barriers often faced with freelancers and other outsourcing providers.
Billing/Payment Questions
Our pricing varies based on the services and the number of hours required. Contact us for a customized quote tailored to your specific needs.
After you have selected your Virtual Assistant, we will establish a weekly/bi-weekly/monthly payment schedule during the client onboarding process. Payments are processed exclusively via direct bank transfer.
Yes, we offer flexible pricing plans for both full-time and part-time virtual assistants to suit your budget and requirements.
No, the hours allocated to your Virtual Assistant, whether full-time or part-time, must be used within the same month unless otherwise specified.
If you need your Virtual Assistant to work more hours than originally planned, these extra hours will be charged at an hourly rate derived from your regular monthly fee. Please inform us ahead of time so we can confirm your Virtual Assistant’s availability and adjust your billing accordingly. We aim to be flexible and accommodating to effectively meet your business requirements.
Hiring & Recruiting
The process includes a consultation to understand your needs, package selection, onboarding, candidate recruitment, interviews, and finally, hiring and onboarding your virtual assistant.
It usually takes about 5-7 business days to shortlist candidates and an additional business 5-7 days for you to review and interview them before making a final decision. This timeframe applies regardless of the number of virtual assistants you require.
Yes, you can specify the skills and experience required, and we will match you with candidates that meet your criteria. We select candidates based on their skills, experience, qualifications, and performance in our rigorous selection process, which includes background checks and skills assessments.
After we provide you with a shortlist of 3-5 candidates, we arrange video meeting on your preferred platform. Our Recruitment Manager will be present during these interviews to ensure all important questions are covered. If you are not satisfied with any of the shortlisted candidates, we can provide additional candidates for you to interview.
After hiring, we provide continuous support, including regular check-ins, performance reviews, and assistance during the initial transition period to ensure a smooth working relationship.
Data Security & Compliance
At GVA Experts, we prioritize data security and have implemented multiple layers of protection to ensure your data is safe when shared with your employees in the Philippines, providing you with peace of mind.
We prioritize security and have stringent measures in place to protect your data. This includes using secure communication channels, encrypting sensitive information, and requiring our VAs to adhere to strict confidentiality agreements.
We utilize project management software to track progress and deadlines. You will have access to these tools to monitor the work being done. Regular updates and check-ins with your VA will also help ensure tasks are completed as expected.
Other Questions
Outsourcing to the Philippines can lead to cost savings of up to 70%, thanks to the significantly lower living costs compared to countries like the U.S. and other countries.
At GVA Experts, we provide a monthly fee structure designed to minimize overhead costs, allowing you to concentrate on scaling and growing your business. This fee covers infrastructure, recruitment and training, security, staff benefits, and management.
Yes, we do! When you refer our outsourcing services to your family and friends, you can earn bonuses through our Referral Program.
If you choose to cancel your outsourcing services, we require a 30-day written notice.
However, if you decide to cancel within the initial 3-month commitment period, the full balance for the 3 months must be paid.
Billing/Payment Questions
Our pricing varies based on the services and the number of hours required. Contact us for a customized quote tailored to your specific needs.
After you have selected your Virtual Assistant, we will establish a weekly/bi-weekly/monthly payment schedule during the client onboarding process. Payments are processed exclusively via direct bank transfer.
Yes, we offer flexible pricing plans for both full-time and part-time virtual assistants to suit your budget and requirements.
No, the hours allocated to your Virtual Assistant, whether full-time or part-time, must be used within the same month unless otherwise specified.
If you need your Virtual Assistant to work more hours than originally planned, these extra hours will be charged at an hourly rate derived from your regular monthly fee. Please inform us ahead of time so we can confirm your Virtual Assistant’s availability and adjust your billing accordingly. We aim to be flexible and accommodating to effectively meet your business requirements.
Hiring & Recruiting
The process includes a consultation to understand your needs, package selection, onboarding, candidate recruitment, interviews, and finally, hiring and onboarding your virtual assistant.
It usually takes about 5-7 business days to shortlist candidates and an additional business 5-7 days for you to review and interview them before making a final decision. This timeframe applies regardless of the number of virtual assistants you require.
Yes, you can specify the skills and experience required, and we will match you with candidates that meet your criteria. We select candidates based on their skills, experience, qualifications, and performance in our rigorous selection process, which includes background checks and skills assessments.
After we provide you with a shortlist of 3-5 candidates, we arrange video meeting on your preferred platform. Our Recruitment Manager will be present during these interviews to ensure all important questions are covered. If you are not satisfied with any of the shortlisted candidates, we can provide additional candidates for you to interview.
After hiring, we provide continuous support, including regular check-ins, performance reviews, and assistance during the initial transition period to ensure a smooth working relationship.
Data Security & Compliance
At GVA Experts, we prioritize data security and have implemented multiple layers of protection to ensure your data is safe when shared with your employees in the Philippines, providing you with peace of mind.
We prioritize security and have stringent measures in place to protect your data. This includes using secure communication channels, encrypting sensitive information, and requiring our VAs to adhere to strict confidentiality agreements.
We utilize project management software to track progress and deadlines. You will have access to these tools to monitor the work being done. Regular updates and check-ins with your VA will also help ensure tasks are completed as expected.
Other Questions
Outsourcing to the Philippines can lead to cost savings of up to 70%, thanks to the significantly lower living costs compared to countries like the U.S. and other countries.
At GVA Experts, we provide a monthly fee structure designed to minimize overhead costs, allowing you to concentrate on scaling and growing your business. This fee covers infrastructure, recruitment and training, security, staff benefits, and management.
Yes, we do! When you refer our outsourcing services to your family and friends, you can earn bonuses through our Referral Program.
If you choose to cancel your outsourcing services, we require a 30-day written notice.
However, if you decide to cancel within the initial 3-month commitment period, the full balance for the 3 months must be paid.